easy Google Customer Reviews FAQ's

Where do I get my Google Merchant ID?

Your merchant id is displayed under your company details once you have logged into the Google Merchant Center -

https://merchants.google.com

What is my primary domain?

Please ensure that the primary domain that you have set for your Shopify store is the same as the domain specified in your Google Merchant Account.

Your primary domain is the one you want customers and search engines to see and can be edited in your Shopify admin panel by going to Online Store > DomainsPlease note: Only stores on a paid Shopify Plan will have the ability to edit their Primary domain

I have enabled the Google Customer Reviews Badge in the app, however, the badge says "0.0 ★ ★ ★ ★ ★ No rating available". I have already received a number of survey responses, why do I not have a rating?

Your Google Customer Reviews Badge will state 'Rating not available' instead of a rating (i.e.the numerical value and star rating) until a minimum of 150 reviews have been collected by Google.They will then be able to establish your seller rating. We recommend not enabling the badge until you have established your seller rating.

How do I view the ratings Google Customer Reviews has received about my site?

Go to your Google Seller Ratings landing page:

https://www.google.com/shopping/customerreviews/merchantreviews?q=[your domain](where [your domain] is your website URL)

How many questions does the Google Customer Reviews survey have?

They survey will only contain one question, determined by Google. There is also an additional freeform area to leave additional feedback.

Can I customise the text that appears in the survey opt-in window?

Afraid not! The text that appears in the survey opt-in pop-up window is delivered by Google and is not customisable.

I have a multi-lingual Shopify Store. What language will the Google Survey Opt-In Window be in?

Within our app settings, you can set a default global language for the survey opt-in pop-up to appear in, however, if you do not specify a value, the survey will use a language setting based on the customer's browser settings.

What are Google Product Ratings?

Product Ratings show star ratings on Shopping ads and, in some instances, on product listings on Google. These ratings help shoppers with their purchase decisions, driving more qualified shoppers to your product pages. If you’d like Product Ratings to appear on your Shopping ads, then you'll need to have at least 50 product reviews to qualify.

How do I signing up for Google Product Ratings?

To apply for the service, you'll first need to complete and submit the following form -https://support.google.com/mer...

What do I need to do in my Shopify store?

If you're looking to utilise Google Product Ratings, then we're reasonably presuming that you're already uploading a product feed to Google Shopping. Google therefore recommend adding GTIN codes to each of your products using the Product Variant Barcode Field in Shopify.

You will then just need to enable the Product Ratings service within the easy Google Customer Reviews App settings and you're ready to go.

For customers who choose to opt-in to receive a survey, the Product GTIN data from their order will be sent to Google via the Google Customer Reviews code. This will in turn trigger product rating survey emails to be sent to the customer once the anticipated order delivery date has passed.