Status and Updates

Current Status 15 Oct, 2019

  • App is working well and there are no issues affecting services.

App Updates and Feature Releases

Improve customer retention by focusing on the new customers ordering experience

Aug 2019

Whether it's from paid advertising, social content or organic SEO, it is hard work and expensive acquiring new customers. In many cases the cost per acquisition eats into a large chunk of the profit, especially if you consider how much time and resource has been allocated to gaining them. Therefore it's so important that when you do gain a new customer, you put just as much effort into retaining them as you did gaining them in the first place.

A great way to do this is by ensuring they have an unforgettable experiencing when ordering from your Shopify store. This means going beyond expectations to surprise and delight them at every touch point. One method could be including a personalised welcome or thank you within a customer order.

There are many ways you can thank customers for their order and showing a sincere appreciation for that customer is one of the best ways to build a strong and long lasting relationship with your customers.

Below we've put together some simple ideas you can try along with a guide on how to identify new customer orders and build in a new customer fulfilment flow for your Shopify store.

Apps you will need:
Order Tagger

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Using Shopify Order Tags to manage Same Day Deliveries

Jul 2019

Offering same day delivery is a great way to incentivise customers to convert! However, this shipping method comes with it's own order management headaches as the fulfilment process has to be very smooth in order for it to be successful.

The first step is to identify all the orders where the customer has requested same day delivery. These are the highest priority orders and need to be fulfilled before any others, otherwise customers will not receive their purchase on time, leaving them very frustrated.

In this article we will explain how to set this fulfilment flow up and ensure the above doesn't happen.

Apps you will need:

Order Tagger

Read more