Order Tagger Case Study Custom Plugs

Automating Fulfilment Processes on Shopify using Order Tags

How Custom Plugs use the Order Tagger app to speed op fulfilment and streamline order processing

Matthew and Chris from Custom Plugs in Leeds are two entrepreneurs who have developed their multi-million pound eCommerce website business from scratch. They are now one of the leading international websites for ear stretchers and plugs, ear gauges, body jewelry, alternative clothing, and accessories.

But success has not been without its challenges, having started out with minimal selling and tech experience there has been a lot of trial and error along the way.

The team encountered some very serious challenges with platforms that didn’t fit their business or our way of working when scaling up. After some considerable pain on alternatives, they have embraced Shopify as their platform of choice, as they have discovered it to be fundamentally the best platform for scalability and flexibility.

But success has not been without its challenges, having started out with minimal selling and tech experience there has been a lot of trial and error along the way.

The team encountered some very serious challenges with platforms that didn’t fit their business or our way of working when scaling up. After some considerable pain on alternatives, they have embraced Shopify as their platform of choice, as they have discovered it to be fundamentally the best platform for scalability and flexibility.

During the growth of the business, the team identified a need to segment their orders with automated tags as an order may be fulfilled by a specific team member or before a certain time of day. Initially all orders were bundled together and only filterable by Shopify's native filters which was massively inefficient, they needed to quickly and easily segment their orders for speedier fulfilment.

That’s why Liquify Design Head Developer Joe Dempsey suggested they use the Order Tagger app as a bolt on to their new website.

During the growth of the business, the team identified a need to segment their orders with automated tags as an order may be fulfilled by a specific team member or before a certain time of day. Initially all orders were bundled together and only filterable by Shopify's native filters which was massively inefficient, they needed to quickly and easily segment their orders for speedier fulfilment.

That’s why Liquify Design Head Developer Joe Dempsey suggested they use the Order Tagger app as a bolt on to their new website.

This app will be a massive time saver for most merchants & an app which the team at customplugs.com love.

Joe Dempsey Head Developer, Liquify Design

How They Did It

They used Order Tagger rule builder criteria and setup tag rules so that for example: orders coming from certain countries would be tagged with a specific tag. E.g. it makes sense to do one batch fulfil of orders for the UK and one for the US etc. since they use different postal services for those regions.

Additionally if an order contains products which need custom printing - these would be tagged in a specific way so the people who print those products can easily find them. The app makes segmenting orders a doddle.

All together they have around 250 rules in the app which tag and segment orders. Saving them time & energy. One staff member can go in and batch find/fulfil/print all the orders they need, whilst another can do the same. It's all fully automated and works in the background, just after orders have come in.

A Order Processing Success Story

This automation has been an incredible success. Since implementing the app, over X amount of orders have been tagged and segmented. Giving the team at Custom Plugs back time to focus on promoting the brand and supporting their customers

Liquidy's Top Tips to Managing Orders on Shopify

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Ready to start order automation using Order Tags?

Installation and setup takes minutes and once that's done, order tagger will begin tagging new orders in your store, leaving you to focus on running your business