Customer Tagger FAQ's

Customer Tagger FAQ's

What does the app do?

This app allows you to group and categorise your customers based on their activity. It allows you to assign tags automatically to the customer record based on their order history and many more actions

Why would I need to tag customers?

Tags are the best and simplest way to segment your customers. You can create customer groups/personas based on what they buy, how much they spend, how often they purchase etc. This allows you to create more segmented marketing lists and create targeted email campaigns to different types of customer

How can I create a marketing campaign using customer tags?

You can use an app like Klaviyo to create customer segments based on the tags of the customer. You then can create new marketing campaigns and assign a segment to that campaign.

How do I apply my rules to all existing customers in my store?

You can apply your rules to past customers by navigating to the 'backdating' tab within the app. Here you can see the total order count and adjust it based on how far back you want to apply your rules to. Customer Tagger will calculate a price and you can pay instantly within the app and the backdate will then start straight away.

What if I need a rule which isn't in the list?

If there is a rule that you need that is not covered by our presets, please get in touch to discuss your requirements. If it is possible, we can usually turn around new rules pretty quickly.

How do expiry dates on tagging rules work?

When you create a rule you can set a timer on that tag to be removed after a set period of time. This means once customer tagger applies a tag to a customer record, the timer for that specific tag starts. So if you set the rule to expire after 30 days, that tag will automatically be removed after 30 days. If that customer places another order before the end of the expiry, the original expiry timer is cancelled and replaced with a new expiry.